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Hawthorn Walk-In Center

If you need support right away for a mental health concern or substance use disorder, the Hawthorn Walk-In Center may be able to help. Learn more about this program and how to get support.

Accessing our services

Our lobby is open to the public from 8 a.m. - 5 p.m., Monday through Friday. Our office is considered a health care facility and visitors are required to wear a mask. Community members are urged to continue accessing county services through telephone, email or webpages. Documents may be placed in the drop box or mailed to 5240 N.E. Elam Young Parkway, Suite 150, MS 70, Hillsboro, OR 97124. Please email us through the Mental Health Services webpage or call 503-846-4528 for assistance.

Notice

Starting Wednesday, June 15, and continuing until further notice, the Hawthorn Walk-in Center for mental health and addictions care will not be able to accept walk-ins. Washington County community members who need help should call the Washington County Crisis Line at 503-291-9111. The line is answered every day of the year, 24 hours a day, by trained professionals who can help decide the best option for care.

If you live in Washington County and are currently in crisis call 503-291-9111.

If you are in immediate, life-threatening danger, call 911.

Everyone needs help sometimes. If you have behavioral health issues (mental health or addictions), sometimes you need help right away. The Hawthorn Walk-in Center provides urgent services for mental health and substance use concerns.

 If you do not live in Washington County please contact the county you live in for crisis services:

Clackamas County - 503-655-8585
Columbia County - 503-782-4499
Multnomah County - 503-988-4888
Yamhill County - 1-844-842-8200

How to get help if you live in Washington County

If you have a provider, please contact them first for support. While some offices may be closed during COVID-19, most providers are still offering telephone support to their enrolled clients. They know you best and can provide follow-up care. 

Hawthorn is available if you do not have a provider or need help sooner than your provider can offer. Appointments are not necessary. It is helpful to call ahead so staff can help you decide the best option for care. Please call our Crisis Line at 503-291-9111 for assistance. 

If you need help during hours that the Hawthorn Walk-In Center is closed, please call the 24-hour Washington County Crisis Line at 503-291-9111.

All ages are welcome at the center. A special family waiting area is available for young children or youth. Larger counseling rooms can accommodate family and friends.

When to seek help

Hawthorn Center Logo

Seek help if you or someone you care about is experiencing any of the following: 

  • Confused thinking
  • Prolonged depression (sadness or irritability)
  • Feelings of extreme highs and lows
  • Excessive fears, worries and anxieties
  • Social withdrawal
  • Dramatic changes in eating or sleeping habits
  • Strong feelings of anger
  • Strange thoughts or beliefs (delusions)
  • Seeing or hearing things that aren’t there (hallucinations)
  • Growing inability to cope with daily problems and activities
  • Suicidal thoughts
  • Numerous unexplained physical ailments
  • Substance use

What to expect

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Services at the Hawthorn Walk-in Center include: 

  • Assessment
  • Crisis counseling
  • Education regarding mental health and addiction
  • Peer support
  • Connection to treatment providers and other social services

It might be possible to accomplish all of this in one visit, or we may ask you to come back for a follow-up.

There is no out-of-pocket cost for seeking help at the center. If you have insurance, we may bill for the service. If you are uninsured, there is no cost.

All conversations are confidential. If you are seeing a counselor or medical provider, we will ask if you are willing to sign a release of information document so we can coordinate your care with them.

The center is professionally staffed by LifeWorks NW Support is provided by counselors and trained peers who have lived experience with mental health challenges and/or addiction.

FAQs

There is no out-of-pocket cost for seeking help at the Hawthorn Walk-In Center. If you have insurance, we may bill for the service. If you are uninsured, there is no cost.

Help is always available by calling the 24/7 Crisis Line at 503-291-9111. They may suggest you visit the Hawthorn Walk-in Center in person.

Our staff includes trained peers who have personal experience with mental health challenges and addiction. They’re great listeners and will be happy to meet with you.

We ask that individuals visit the Center when sober. Our staff are trained to assist with problem drug and alcohol use, and they can help connect you to a treatment provider.

If you are already seeing a counselor, we would like to coordinate with them. This helps ensure all your providers are working together to meet your needs safely and efficiently. Before we can do so, we need your written permission. You will be asked to sign a form to allow us to talk with your counselor.

Mental health medication can be an important part of some people's treatment. Decisions about medications would come after your assessment. If medications seem to be indicated, we will arrange for you to meet with our medical staff. Medication evaluations are not done on a walk-in basis and are usually scheduled for a few days after your first assessment. This allows us to obtain any previous records and coordinate with your primary care doctor or other service providers. This is important to ensure you can continue medication services after your visit. We do not provide ongoing medication management at the Hawthorn Walk-In Center. 

We recognize that issues like housing and employment have a big impact on an individual’s well-being. We do not have direct access to either, but we can connect you with agencies that can help.

We have a multi-disciplinary team that works together to address your specific needs. The team includes:

  • Master's-level clinicians who will meet with you for initial assessment, stabilization and safety planning.
  • Bachelor's-level service coordinators to assist you with connecting to other agencies for ongoing treatment, referral to community resources, navigating various provider systems and problem solving.
  • Peer support specialists who have lived experience with mental health challenges and/or addiction and have specific training to support you. 
  • Psychiatrists and psychiatric mental health nurse practitioners who provide urgent medication evaluation and consultation.

Location

Hawthorn Walk-In Center

5240 NE Elam Young Parkway, Suite 100
Hillsboro, Oregon 97124
Wednesday: 9:00 am - 6:00 pm