New hours for Building Services, Current Planning in-person services to address permit backlog

For Immediate Release: Tuesday, August 30, 2022

Effective Sept. 7, the Land Use & Transportation third-floor lobby of the Public Services Building will be temporarily closed for in-person services on Wednesdays as well as Fridays.

Building Services and Current Planning in-person customers will be impacted. However, most services are available remotely - online, by phone or via U.S. Mail - 24 hours/day, seven days a week.

Wednesdays are typically lower-traffic days for in-person services.
In-person services will be available Monday, Tuesday and Thursday from 8 a.m. to 4 p.m.

“The temporary Wednesday closures are necessary to allow staff to address a significant permit backlog,” said Stephen Roberts, Director, Land Use & Transportation. “Like many organizations and businesses, Land Use & Transportation is experiencing a staff shortage, and it has been challenging to find experienced permit technicians. Closing one additional day a week will allow our permit team members to address the backlog in a timelier manner.”

The following services can be accessed 24/7 through the Public Permitting and Services Portal:

• Payment of fees for both Building Services and Current Planning
• Code Compliance complaints
• Scheduling inspections
• Facility permits
• Temporary use permits
• Track status of permits
• Search for permits

Other tools include:  

• Electronic Plan Review/Project Dox: Plat review submittals
   
• Interactive Voice Response (IVR): Schedule inspections via phone
   
• Public Permitting and Services Portal: Schedule inspections online
   
• SelecTXT Inspection Scheduling System: Schedule inspections via text

For more online services visit Building Services and Current Planning. To schedule an in-person appointment, call Building Services at 503-846-3470 or Current Planning at 503-846-8761.  

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