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Protective Services

A description of protective services provided by Developmental Disabilities Division abuse investigators and services coordinators.


From September 26 through October 7, the Service Center East lobby for Developmental Disabilities will be closed to walk-ins. If you need help during that time and don't have a scheduled meeting, you can stop by our office at 5240 NE Elam Young Parkway, Suite 150, Monday through Friday from 8 a.m.-5 p.m., or call 503-846-3150 for assistance.

Our program provides protective services to help keep people experiencing Intellectual and Developmental Disabilities (I/DD) safe from abuse and neglect.

Protective services include the investigation of abuse complaints for people experiencing I/DD. We also offer other services and supports to help people be healthy and safe when they are at risk of abuse.

Reporting abuse or neglect of an adult

Our abuse investigation team conducts abuse investigations for adults enrolled in I/DD services. To report abuse that involves an adult experiencing an intellectual or developmental disability, call 503-846-3150. Program staff will take your report and our abuse investigation team will follow-up. Outside of regular business hours, call our 24-hour crisis line at 503-291-9111 to make the report.

Reporting abuse or neglect of a child

The Oregon Department of Human Services (DHS) investigates all reports of abuse involving children. This includes children experiencing I/DD. To report abuse involving a child, call 1-855-503-SAFE (7233). Please visit the State of Oregon Child Safety website for more information about reporting child abuse.

If you feel an individual is being hurt right now or is in immediate danger, call 911 immediately.